Exams & Quizzes: Respondus Guide for Participants

Introduction

Respondus is an online exam proctoring software with a Lockdown Browser. Participants access exams using Respondus by navigating to a Brightspace course’s Quizzes. An exam using Respondus will include a prompt to download it onto your laptop/computer device. If you experience any issues opening Respondus, please refer to the FAQ section in this guide.

Resources

• NYU Respondus download
• Student Guide
• Bobst Library Laptop Loans
  • Laptops with Respondus will be available for 4-hour or overnight loans (on campus). Note these are first-come-first-serve devices so please arrive early to secure a device.
• For training, email steinhardt.DIL@nyu.edu

Tips for Participants

• Access Respondus early via Chrome. 
  • If you have technical issues, please contact steinhardtDIL@nyu.edu ASAP.
• Find a comfortable and quiet location with reliable wifi.
• Turn off or silence mobile devices and phones to minimize distractions.
• LockDown Browser will prevent other windows or applications from opening. The browser lockdown will continue until the exam is submitted.
• If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.

Troubleshooting FAQ

• Respondus won’t open.
  • Check and/or update your Mac OS with these instructions. 
  • Double-check the most recent version of Respondus is installed.
  • Use Chrome browser.
  • Disable pop-up blockers with these instructions.
  • If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.

• The Respondus download is being flagged as a virus.
  • Disabled virus protection because it’s blocking the application.
• Can I use an iPad?
  • Ask the Administrative Director if it’s enabled.
  • If it is enabled, then download Respondus from the App Store.
  • Note that an iPad doesn't work with live proctor Zoom recording.
• The password isn’t working.
  • Email the Administrative Director ASAP.
• My camera won’t start or keeps closing.
  • If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.
  • Be sure that the NYU Zoom application is installed on your device.
  • Update your Zoom application (this is particularly helpful if the camera and exam keep closing)
  • Close any applications using your camera.
  • Double-check that Chrome browser extensions that may use your camera are off the “Managing Extensions” section.
  • Restart your device if nothing above is working.
• I tried the solutions above and nothing works.