Thomas Sendgraff
Updated :
Introduction
Respondus is an online exam proctoring software with a Lockdown Browser. Participants access exams using Respondus by navigating to a Brightspace course’s Quizzes. An exam using Respondus will include a prompt to download it onto your laptop/computer device. If you experience any issues opening Respondus, please refer to the FAQ section in this guide.
Resources
- Laptops with Respondus will be available for 4-hour or overnight loans (on campus). Note these are first-come-first-serve devices so please arrive early to secure a device.
For additional information or assistance, email steinhardt.DIL@nyu.edu
Tips for Participants
- Access Respondus early via Chrome.
- If you have technical issues, please contact steinhardt.technology@nyu.edu ASAP.
- Find a comfortable and quiet location with reliable wifi.
- Turn off or silence mobile devices and phones to minimize distractions.
- LockDown Browser will prevent other windows or applications from opening. The browser lockdown will continue until the exam is submitted.
- If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.
Troubleshooting FAQ
-
Respondus won’t open.
- Check and/or update your Mac OS with these instructions.
- Double-check the most recent version of Respondus is installed.
- Use Chrome browser.
- Disable pop-up blockers with these instructions.
- If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.
-
The Respondus download is being flagged as a virus.
- Disabled virus protection because it’s blocking the application.
-
Can I use an iPad?
- Ask the Administrative Director if it’s enabled.
- If it is enabled, then download Respondus from the App Store.
- Note that an iPad doesn't work with live proctor Zoom recording.
-
The password isn’t working.
- Email the Administrative Director ASAP.
-
My camera won’t start or keeps closing.
- If prompted to close a program (e.g. screen capture, etc), always choose “Yes”.
- Be sure that the NYU Zoom application is installed on your device.
- Update your Zoom application (this is particularly helpful if the camera and exam keep closing)
- Close any applications using your camera.
- Double-check that Chrome browser extensions that may use your camera are off the “Managing Extensions” section.
- Restart your device if nothing above is working.
- I tried the solutions above and nothing works.
Email steinhardt.technology@nyu.edu and include screenshots and an explanation of the issue ASAP.