About the Team
Steinhardt Technology Services has five functional areas:
Additionally, the Music and Performing Arts Professions (MPAP) and the Art and Art Professions (Art) Departments have specialized technical support staff.
Chief Information Officer
Ilana Intonato is responsible for overseeing all facets of the technology portfolio at NYU Steinhardt. She provides leadership for the continued development of innovative, appropriate, and secure information technology environment throughout the School. With a background in Education, Ilana approaches technology strategy with a user-center design approach, always putting the faculty and student experience first. Ilana has a Masters Degree in Educational Technology and a Bachelor’s Degree in Childhood Education. When she is not having fun with technology she spends most of her time playing with her dog, Feta and enjoying the city’s food scene. She especially loves to cook and can be found at the farmers market several times a week.
Academic Technology and Usability
Director, Academic Technology
Kelsey Buttendorf received her Master‘s Degree in Digital Media Design for Learning from NYU Steinhardt, and has received her Bachelor’s Degree in Psychology with a Minor in Anthropology from Quinnipiac University. Her experience as a teacher prompted her to recognize the lack of a technology-enhanced education in early education classrooms, which piqued her initial interest in educational technology. She is specifically interested in the generational adoption of digital literacy and a digital citizenship curriculum from PK through Higher Ed; where the unified goals are to create a college-ready student and a career-ready graduate. Kelsey’s interests include (but are not limited to) Breakfast, Lunch, and Dinner.
Usability Lab Manager
Claire Menegus is a usability researcher with a passion for UX Design, neuroscience, and education. Through her work at the NYU Usability Lab, she solicits feedback from the NYU community on behalf of NYU stakeholders to form actionable insights that can drive design and strategic decision-making for NYU technologies. She received her M.A. in Digital Media Design for Learning at Steinhardt while working as a UX Designer and Project Manager for Steinhardt Technology Services, and later as a Student Academic Technologist. Prior to joining the NYU community, she ran Communications for a DC private school, where she first fell in love with technology designing digital experiences for students with diverse learning needs. In her free time, Claire loves to cook (her favorite is burritos), and take care of her large plant collection.
Senior Instructional Designer
Siobhan Wilmot-Dunbar is a Senior Instructional Designer within NYU Steinhardt's Academic Technology team. She earned her BA in Computer Science with a minor in Digital Design and a MsEd in Educational Technology from Pace University. Siobhan is passionate about technology's implementations especially in learning, teaching others, and being creative, and she is most excited about utilizing technology to enhance the overall educational experience through creative design and innovative approaches. Siobhan's interests and hobbies include playing musical instruments, DIY & crafting, and photography. And on a given day hot or cold, you just might find her with a cup of tea in hand!
User Experience Analyst
Joy is a user experience researcher who loves tackling challenges with her creative problem-solving skills and hearing from users around the university about their experiences with technology. She is passionate about designing high quality and accessible digital tools and learning experiences with social impact. Joy received her Master’s in Educational Technology from NYU Steinhardt and her Bachelor's in Communication from the University at Buffalo. In her downtime, Joy enjoys traveling, watching competitive cooking shows, true crime podcasts/documentaries, and daydreaming about pugs.
Senior Digital Learning Designer
Parker is a Senior Digital Learning Designer on NYU Steinhardt’s Academic Technology team. Through his work, he strives to create accessible course content and implement innovative instructional design methodologies into in-person and online classrooms. He received his bachelor’s degree in Game Design for Adaptive Learning from the NYU Gallatin School of Individualized Study. His main focus in research and study is in implementing emerging educational technology and design to provide personalized learning for students often left behind.
Learning and Development Coordinator
Ellys just recently moved here from Orange County, California with a bachelors degree in Business Finance. She has a background in software training and implementation which focused on creating elearning modules and scaling training programs. In her free time she likes to camp, travel, and do yoga. Her ideal set up is enjoying a lakeside view with coffee and excel spreadsheets.
Learning Support Administrator
Kevin Zhao is a learning support administrator for the Academic Technology team, helping create workshops and training for the Steinhardt NYU community. He has a background in Information Technology and Graphic Design, and is always looking for new software to experiment with. Outside of work, Kevin enjoys playing competitive multiplayer games and obsessing over new music.
Purchasing and Procurement
Eden is an Operations Administrator at NYU Steinhardt. She received her Bachelor’s Degree in Hospitality and Tourism Management from NYU SPS and is currently studying Digital Media Design for Learning at Steinhardt. Prior to joining the team, she worked as an account manager at a digital marketing agency for many hotels around the world.
Systems and Security
Manager of Information Systems and Security
Kemar is the Manager of Information Systems and Security for NYU Steinhardt. He and his team provide technical guidance and best practices to help standardize, secure and improve the technology infrastructure of Steinhardt. He has a Bachelor's degree in Information Technology and a minor in Business and an Associates focuses in Network Technologies and Computer Science. Before joining the Steinhardt team, he was a Technology Manager for a Multi-State Manufacturing/Software company located in California, New York, and Ohio.
Outside of work, Kemar enjoys traveling, riding his motorcycle, or hanging out with his friends and family.
Ashawn Knight is responsible for implementing processes and systems, such as automation and proactive measures. While his main focus is to provide safeguards and protocols to ensure proper security posture, across Technology Services and the larger Steinhardt community.
Ashawn has a Masters Degree in Network Security and a Bachelor’s in Computer Science. When he is not marveling over the latest tech gadget he spends his time volunteering at his church, doing more tech stuff. In addition, he mentors the local youth on living a positive, unique and fun lifestyle.
Maxwell Schroeder is the newest member of the NYU Steinhardt team, joining as a Systems Administrator. Max graduated from SUNY Purchase with a degree in Environmental Science, is Cisco and CompTIA certified and has a deep passion for Cyber Security and Data rights. Max has worked as a consultant in the IT field for the last 5 years, working at organizations ranging from Small Businesses to Fortune 500 companies in various roles. Max lives in Astoria with his cat KitKat, and spends his free time working out, playing guitar in a rock band (@jackofheartsbk), studying and playing video games.
Audio Visual Media Operations
Manager, Audio Visual Media Operations
Ray is the Manager of Audio-Visual Media at Steinhardt. He is also a freelance graphic designer and is the Head of Digital Creation for a small publishing group, Ascalon Press. Ray graduated from the Macaulay Honors College, CUNY, with a dual degree in Corporate Communication and Digital Design and received his MA from the New School in Media Studies. Ray has been actively working within the fields of media and academics for over eight years. He is constantly seeking new ways to help the community identify their media needs. In his free time, Ray is storyboarding, drawing character designs, seeking to eat his way through the cities he visits and restoring his beloved ‘78 Pontiac Trans AM.
Senior Audio Visual Media Technologist
Born and raised in Brooklyn, NY. At a young age technology gradually became a passion for Michael. That passion led him to St. Francis College to obtain his bachelor's degree in Information Technology. Eventually, he would like to earn various certifications in the technology field & eventually go back to school. In the meanwhile he will continue to enjoy his free time bowling, axe throwing, enjoying great food, traveling, working on new custom PC, and possibly getting back into video games.
Bruce J. Bickley
Audio Visual Technologist
Bruce J. Bickley is one of the newest members of the NYU Steinhardt community, joining in the summer of 2019. A native of the Bronx, he started his higher education at the Borough of Manhattan Community College studying Corporate and Cable Communications before continuing at the New School studying Media Production, with a focus on screenwriting. He spent over fifteen years working at The New School’s IT department before joining the Steinhardt team. He brings with him an intensive background in media field production, mostly as a freelance sound designer, but lately, he has been spending his spare time as a freelance video editor.
Assistant Director, Information Technology
James joined NYU Steinhardt in September 2018, previously working in administering learning spaces and technology at the New School since 2013. He has a BA in International Studies from DePaul University, a MA in International Affairs (concentration Economic Development and Urban Planning/Public Policy) from the New School, as well as a CELTA. He spent two years as a TEFL and TESOL teacher in both Argentina and France, conducted academic research in Colombia and Argentina, and is passionate about movies, Dolly Parton, deep-dish pizza and iced coffee.
Helpdesk Operation Administrator
Lucas has been with Steinhardt Technolgy Services since 2015. First as a part-time technician and then as an Admin Aid. In 2018 Lucas became the Helpdesk Operations Administrator and was put in charge Zendesk, Steinhardt Technolgy Services ticketing system. Lucas lives in Park Slope with his wife Lea and dog Lando. Lucas spends his free time watching horror movies and the Argentine National Football Team letting him down.
Cliff is an Information Technology Specialist at Steinhardt Technology Services. He loves helping people get the most out of technology. When he is not doing that he enjoys reading, visiting art museums and walks in the Brooklyn Botanical Garden. He is also a Trekkie! Previously he worked at Apple's Genius Bar as a senior Mac technician and technical trainer.
Tier 2 Support Technician
Ryan has been with Steinhardt Technology Services since 2016. First as a Contract technician and then as a Full-Time Support Technician. Ryan has solved over 2000 in-person tickets and has become a sign of assurance and reliability when met with computer issues. Ryan lives in West Harlem with his Grandmother. Ryan spends his free time working with Open Source Android, shopping at Coach or dodging cars and potholes while skating around in the busy city.
Chief Systems Engineer/Adjunct Professor
Since 1998 Tom has been the Chief Systems Engineer for the Music Technology Program and the Network Administrator for the Department of Music and Performing Arts Professions. He joined the adjunct faculty in 1999.
He studied Classical Percussion, with Paul Price, at Manhattan School of Music, and Jazz and Ethnic Music studies with percussion masters, Fredrick Waits, Eddie Blackwell, Jack DeJohnette, Billy Hart and Guillermo Franco. He has worked as a drummer, percussionist, composer, engineer, technologist and teacher in most styles of music including various Ethnic Musics, Jazz, Rock, Opera, Theater and New Media.
He has an MA in Composition from NYU and is on the board of The Electronic Music Foundation
Institute and Intelligent Arts. He has been teaching Analog Synth and Distributed Performance
classes, and was instrumental in the audio design of Kimmel, Provincetown Playhouse, Dolan
Recording Studio, Third North Jazz and Piano Studies spaces as well as the Performing Arts
Center in Abu Dhabi.
Matthew Dickey has a Bachelor’s Degree in Music from Trinity College (Hartford, CT) as well as some Graduate studies in Music Technology at NYU, where he focused on the many facets of computer programming, digital signal theory, acoustics, interactive multimedia, software design and audio engineering. He is a former employee of NYU's Campus Media, where he worked from 2006-2019 servicing a diversity of technical needs for faculty, students and administrators. From 2012 he worked exclusively at GCASL. Outside of NYU he is a freelancing musician, doing everything from playing guitar to producing, engineering, composing/arranging, chart writing/copying, and educating.
Digital Studios Manager
Paula Rondon is the Digital Studio Manager for the Department of Art and Art Professions. In her role, Paula is responsible for managing the Barney building's digital labs, as well as maintaining Barney computers and classroom technology. She has been with the department since 2012, where she received her BFA in Studio Art. Paula is a Brooklyn-based artist with a passion for snorkeling and ocean conservation. Her work is inspired by all things marine, and her home state of Florida.