Information Technology

We support all NYU Steinhardt purchased devices. This includes desktops, laptops and mobile devices. We are able to offer basic troubleshooting for most devices in-house and we are able to facilitate service calls with external vendors when needed.

Updating Zoom on Your Device

This article will go over how to update Zoom on your device. Zoom is frequently updating, and it is a good practice to check for updates every month. In addition to security, keeping Zoom up to date ensures you have access to the latest features. Please allow ample time to update your application. We recommend at minimum a half hour before a scheduled Zoom call.


Step 1 - Launch The Zoom App

Location your Zoom app and launch it. You will see the version history at the bottom. If your version is behind, we can start the update process by selecting "Sign In."



Step 2 - Sign in via SSO

You will be prompted to sign in and be offered multiple options to do so at this stage. You will select the option on the right, "Sign in with SSO". It will ask you to confirm the company domain. It should read If you do not see this, please enter nyu and click continue. You will be brought to the NYU SSO sign-in screen.




Step 3 - Checking for Updates

Once you are logged in, go to the top right and click your profile picture or icon. A drop-down list will appear. Select "Check for Updates". Zoom will confirm your application's availability and update automatically!



FAQ and Troubleshooting

If you have never updated, or it has been a long time since you updated, there is a chance the application will be unable to run the auto-update. Should this happen, send us a support request at, and we will schedule time to remove the application and install the newest version.

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